Job Description

Absence Management Specialist Job Location: Virtual within a commutable distance of Bloomfield, CT or Tampa, FL. New Hires must live within a commutable distance of Bloomfield, CT or Tampa, FL. Training: IN-PERSON TRAINING for 4 weeks, Monday through Friday, 8:00AM - 4:30 PM. Key Responsibilities: * Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc. * Reviewing and adjudicating leave and/or accommodation requests in compliance with federal, state and company policies. * Establishing eligibility and applicability of leave requests while ensuring timely communication with employees, employers and other key stakeholders necessary to appropriately determine liability. * Maintain active oversight of leave claims from initiation to closure following appropriate policies and procedures around timely submission of information and absences in accordance with the plan(s). * Providing exceptional customer service while maintaining confidentiality and regulatory compliance requirements. * Support a continuous focus on quality and continuous improvement by ensuring efficiency, accuracy and a positive claimant experience. * Meeting and exceeding Key Performance Indicators and productivity metrics while maintaining quality. Essential Business Experience and Technical Skills: Required * New hires should live a commutable distance from the site the role is posted in. * Strong communication skills, both written and oral. * Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning. * Strong Letter writing/Microsoft Word skills. * 2+ years Customer Service background. * High School Diploma or GED equivalent. * This role has mandatory paid training starting on February 16th. Candidates must be available and present for all training days. Preferred * 1+ years' experience in one or more leave State and Federal Leave Laws. * Prior experience with PFML, FMLA, Absence Management or Disability Claims. * Experience handling insurance claims (auto, home, life, etc.) * College Degree / Higher Education. At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

Job Tags

Work at office, Home office, Monday to Friday,

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