Job Description

If you’re a fast-paced problem solver who thrives on connecting with people, this is a role where your energy and ability to communicate in both English and Spanish will allow you to truly shine!

Bilingual Customer Service Representative

Location: Irving, TX 75063 | Onsite

Compensation & Schedule

• $21–22.50/hour

• Monday–Friday, an 8 hour shift between 7:30am–6:00pm

• Work schedule assigned after training

• W2, Temp to Hire

ROLE IMPACT: As a Bilingual Customer Service Representative, you’ll be the friendly voice customers rely on when they need support. Your ability to navigate conversations with confidence—whether in English or Spanish—helps build trust, deliver solutions, and create a positive experience that keeps customers coming back. This position is perfect for someone who brings enthusiasm to their work, enjoys tackling challenges, and loves being part of a team that values great service.

KEY RESPONSIBILITIES

• Provide phone, chat, and email support for customer inquiries regarding software, connectivity, and account issues

• Investigate and resolve customer service issues, escalating as necessary

• Complete order entry, customer billing support, and track updates across systems

• Conduct proactive outreach to identify potential issues and drive resolution

• Liaise with offshore teams and internal departments to support complex cases

REQUIRED QUALIFICATIONS

• High School Diploma or GED required

• 2+ years in a bilingual customer service or technical support role

• Good job stability (a minimum of 1 year at all previous roles)

• Must live within a 30 mile radius of Irving, TX 75063

• Fluent in English and Spanish (written and verbal)

• Proficient with Microsoft Office, especially Excel

• Excellent interpersonal skills, upbeat communication style, and the ability to multitask with ease

CORE TOOLS & SYSTEMS

• Microsoft Office Suite

• Microsoft Excel

• Internal CRM and support systems (training provided)

PREFERRED SKILLS

• Background in call center or resident screening environments

• Experience with customer issue resolution

• Comfortable handling sensitive customer data with discretion

APPLICATION PROCESS INCLUDES

• In-person interview

• Background check (criminal record, education, and employment verification)

• Drug screen

• Clerical testing

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