Call Center Supervisor Job at Careerscape, Bakersfield, CA

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  • Careerscape
  • Bakersfield, CA

Job Description

Careerscape is recruiting for a Bakersfield call center that needs an experienced Supervisor to lead a team of customer service representatives. You'll coach employees, monitor quality, and ensure excellent customer experiences.

Our client operates a professional call center with modern technology and growth opportunities. They value leadership development and promote supervisors to management positions.

Lead a team while building your call center management career.

Responsibilities

  • Supervise team of 15-20 customer service representatives
  • Monitor calls for quality and provide coaching feedback
  • Conduct performance reviews and disciplinary actions
  • Create work schedules and manage attendance
  • Handle escalated customer issues and complaints
  • Track team metrics and report to management
  • Conduct team meetings and training sessions
  • Ensure team meets productivity and quality goals
  • Assist with hiring and onboarding new representatives

Requirements

  • High school diploma required, bachelor degree preferred
  • 3-5 years of call center experience required
  • At least 1 year in supervisory or lead role
  • Strong leadership and people management skills
  • Excellent communication and coaching abilities
  • Understanding of call center metrics and KPIs
  • Proficiency with call center software systems
  • Problem solving skills for complex situations
  • Flexible schedule including evenings and weekends

Benefits

  • Salary range $55,000 to $70,000
  • Quarterly bonuses for team performance
  • Health and dental insurance
  • 401(k) retirement plan
  • Paid vacation and sick time
  • Leadership development training
  • Advancement to operations manager
  • Professional call center environment
  • Career growth opportunities

Job Type: Full Time | Work Type: On site | Industry: Customer Service | Experience: 3-5 years

Job Tags

Full time, Flexible hours, Afternoon shift,

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