Job Description

Position Location: This position will  require you to work onsite located at 140 58th Street Brooklyn, NY.

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.  

King Teleservices is a Continuum Global Solutions LLC company based in Brooklyn that has been providing call center services to enterprise and local government customers in the United States for over 25 years. King TeleServices operates as a separate subsidiary under Continuum Global Solutions, LLC.

Are you an exceptional listener who  AIMS HIGHER . REACHES FARTHER when it comes to finding the right information and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills and follow through to provide the best services?  Can you BE ONE.HELP MANY in a way that provides a positive and professional experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION ? 

JOIN OUR TEAM TODAY!  

We are hiring  Spanish Bilingual Customer Service Representatives for our office in Brooklyn, New York who will support incoming calls from New York City residents. In this position you will find yourself speaking with New Yorkers that need your help navigating through work orders, departments that they need to speak with, answering questions, and even handling those resident complaints professionally which can be challenging, however, once resolved it will be very fulfilling. This is a full-time position with full health and wellness benefits. We offer paid training, time off, and other employer perks!

RESPONSIBILITIES:

• Address incoming inquiries from NYC residents related to city-oriented issues
• Maintain a professional demeanor with all customers and providing services with courtesy and patience
• Creating work orders, dispatching work to specific departments, responding to routine questions, and taking and reporting complaints from the customer
• Provide accurate information in a timely, professional and courteous manner
• Direct requests to the appropriate department or agency for further action
• Build upon knowledge through product training, interactions with support staff and quality that will enhance daily performance and call handling

REQUIREMENTS:

• A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience
• Must be able to work onsite only at our Brooklyn, NY location
• Bilingual in Spanish with strong command of the English Language with the ability to assist customers both in English and Spanish (training will be in English)
• Professional written and verbal communication skills
• Commitment to professionalism and a positive customer service experience
• High level of computer proficiency and strong communication skills
• Thrive in a fast-paced environment dealing with all types of customers and personalities
• Willing to work evenings or overnight shifts with weekend schedule availability

BENEFITS & PERKS:

• Bilingual only $17 per hour – Training Wage
• Bilingual only $18-19 per hour– After Training Wage (based on shift selection) + earn weekly attendance/performance bonuses
• Full health and wellness benefits Day 1 of employment
• Paid time off
• 401(k) retirement plan + company paid life insurance

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws  Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA) .

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to  Corporate.Security@continuumgbl.com .

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