Job Description

As the Dedicated Brokerage Dispatcher, you will be responsible for assigned customer & carrier orders within the Sims Transport operation. This position will track carriers’ progress on customer shipments, manage shipment pickups, deliveries, and loads in transit while identifying and resolving issues. 

Responsibilities

• Accurately process and manage customer orders, ensuring all information is entered correctly and efficiently into the system.
• Coordinate and schedule appointments with clients, vendors, and transportation partners to ensure timely pickups and deliveries.
• Follow all company policies and procedures as it pertains to onboarding and loading carriers within the system.
• Regularly assess the status of customer and carrier relationships, as well as all freight in transit.
• Focus on managing loads by assigning carriers, tendering shipments, and holding carriers accountable for committed shipments.
• Proactively execute timely tracking and tracing for all shipments in transit, ensuring punctual updates and issue prevention.
• ⁠Disseminate accurate tracking updates to internal team members, ensuring everyone is informed of the shipment's status.
• Clearly communicate load requirements and details to drivers and carriers to ensure smooth operations from dispatch to delivery, minimizing potential issues.
• Field all inquiries from customers or carriers regarding shipment status and provide timely, accurate responses.
• Gather driver information and perform necessary check calls (dispatch, pickup/arrival, in-transit, delivery, etc.).
• Ensure tracking information is updated consistently and accurately throughout the shipment lifecycle.
• Ability to proactively identify issues in the supply chain and implement effective solutions to minimize disruptions and ensure smooth operations.
• Capable of working closely with internal teams and external partners to coordinate shipments, track deliveries, and resolve any logistical challenges in a timely manner.
• Comfortable working in a fast-paced, dynamic environment with the flexibility to adjust plans quickly in response to changing priorities or unforeseen obstacles.

Knowledge, Skills, and Abilities

• Driven and competitive nature
• Fast-paced and able to multitask in a high-pressure environment.
• Ability to take verbal/written instructions and execute with confidence.
• Skilled in Microsoft Office Suite

Education/Experience

• High school diploma or GED required.
• Previous experience in carrier sales or brokerage customer service preferred.

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• Pay Range: $17.00-$26.67
• Pay Grade: 5
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer 

Disability/Veteran

VEVRAA Federal Contractor

Job Tags

Similar Jobs