Job Description

911 Dispatcher Job Description:

Summary:

The 911 Dispatcher plays a vital role in public safety by receiving and dispatching emergency and non-emergency calls. They coordinate information flow between departments, prioritize calls, dispatch appropriate units, and monitor field response progress to ensure efficient and effective emergency operations.

Duties and Responsibilities:

(Job assignments may vary based on department needs and will be communicated by the supervisor.)

• Monitor emergency and general support radio frequencies.
• Receive and assess emergency and non-emergency calls, including 911, from the public, law enforcement, fire, and EMS agencies via telephone, radio, and computer-aided dispatch (CAD) systems.
• Determine call priorities and dispatch appropriate units and agencies.
• Maintain communication with field units, monitoring status and location for response coordination.
• Transmit messages via radio, telephone, fax, and other communication equipment.
• Retrieve and relay information using various computer systems, databases, and mapping applications.
• Maintain accurate records of all public safety communications activities.
• Ensure confidentiality and security of all information handled.
• Train new dispatchers, including completing progress reports and evaluations.
• Perform limited supervisory duties as assigned.

Knowledge and Skills:

Knowledge of:

• Public service operations and county government structure.
• Federal Communications Commission (FCC) regulations for radio communications.
• Effective communication techniques, especially under high-stress situations.
• Proper use and maintenance of radio and telephone equipment.
• Basic mathematics, English language, spelling, and grammar.
• Law enforcement terminology and procedures.
• Geography of Wagoner County, including cities, towns, highways, and jurisdictional boundaries.

Skills in:

• Assessing situations analytically and recording details clearly.
• Reacting quickly and calmly in emergencies.
• Communicating clearly and concisely while relaying accurate information.
• Handling situations professionally, courteously, and impartially.
• Recalling critical details and prioritizing tasks effectively.
• Operating radio, telephone, computer terminals, and related dispatch systems.
• Reading and interpreting maps for location and jurisdictional information.
• Using Microsoft Office and other relevant computer applications.

Licenses and Certifications:

All dispatchers must obtain and maintain access certifications for criminal history databases and associated communications systems as required by the Sheriff's Office, state, and federal agencies. Failure to maintain these certifications may result in termination.

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