A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day-to-day technology needs. This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA-regulated environment.
Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical).
Provide first-level support for common issues including:
Password resets and account lockouts
EMR/EHR and healthcare application access issues
VPN, email, and basic connectivity problems
Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles.
Properly document all incidents, actions taken, and resolutions in the ticketing system.
Escalate complex issues to higher-level support or application teams as needed.
Deliver outstanding customer service to users of all technical skill levels and backgrounds.
Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies.
Support increased call volumes during peak periods and special projects.
High school diploma or GED required; associate degree in IT or related field preferred.
MediClear Certification (or equivalent HIPAA certificate) required.
1+ year of IT help desk, service desk, or technical support experience preferred.
Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.).
Strong verbal and written communication skills with a clear, customer-first mindset.
Ability to work from scripts, knowledge base articles, and standard operating procedures.
Comfortable handling high call volumes and managing multiple tickets at once.
Strong problem-solving skills and the ability to remain calm and professional under pressure.
...Conductor de reparto de catering - Rol de miembro del equipo de hospitalidad En Chick-fil-A De Zavala, el rol de conductor de reparto de catering - miembro del equipo de hospitalidad es ms que un trabajo, es una oportunidad para crecer personal y profesionalmente. Nuestro...
...Flexibility. "People, not just Resources" is more than our motto; it's the foundation on which we are built!RP is seeking a Data Manager to support the Department of Veterans Affairs (VA). This role is ideal for an experienced professional who can oversee data governance...
...the Raleigh area (Triangle Region of NC). Candidate must work EST Business Hours. Our direct client has an opening for a QA Tester position # 729722. This position is for 12+ months, with the option of extension, and will be worked mostly remotely with on-site meetings...
FAIRMONT Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless ...
...others and help them through the system. Skills: ~ Utilities background experience in Substations, Windfarm, or generation. ~ PMP cert. Electrical engineering degree or civil engineering role. ~5-10 years of experience with strong technical degree and...