Job Description

Hilton Cabana Miami Beach Resort is looking for a Pool Attendant to join their team!  The hotel has 231 newly renovated guest rooms overlooking the Atlantic Ocean with direct access to the beach.

The Ideal candidate holds at least 2 years within customer service. Prior Pool Attendant experience a plus! Ability to work outdoors for the entire shift.  Flexibility to work the required shifts.

Rate of Pay : $15.60 per hour

Shift Pattern : Full Availability - AM/PM Shifts - Primarily 7AM-3PM and 3PM-11PM (weekdays, weekends, and holidays as needed)

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Pool Attendant (Cabana Butler), you would be responsible for providing service to and for ensuring a clean, safe and fun environment for guests at the cabanas in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards

• Greet and escort guests to their cabanas and attend to their cabana-related needs including, but not limited to, getting fresh towels, relocating chairs and/or umbrellas, confirming registration and issuing recreational equipment, etc.
• Ensuring guest satisfaction throughout the cabana service and preparing and delivering special amenities (fruit, scented face cloths, etc.) and services (frozen treats, etc.)
• Prepare and maintain the cleanliness and safety of the cabanas including, but not limited to, ensuring fully-stocked cabana amenities, cleaning ashtrays, furniture, tables and decks, conducting periodic deep cleaning
• Monitor use of the cabanas and equipment and address and/or report potential hazards
• Respond to guest inquiries and service issues in a timely, friendly and efficient manner
• Perform additional duties, as requested

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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