Job Description
Social Worker Educator - Durham, NC (Hybrid Role)
Patients are at the center of our business strategies. The Educator - Patient Engagement Center Program is an educational-based program designed as a resource for patients living with chronic diseases that have been prescribed for specific medications. The Educators provide patient-focused education to assist patients to better manage their disease state and access appropriate resources associated with their prescribed medication. Educators are responsible for participating in one-on-one communications with patients. The Educator interacts with enrolled patients by telephone, video platforms, email, and SMS (text) strictly following the guidelines of the program. The Educator program is educational based. Educators do not provide medical advice or work clinically within this role.
Job Responsibilities: • Coordinate and facilitate the connection between patients and program approved, patient-based resources.
• Provide educational training to patients on specific disease states and medication administration as prescribed by their Healthcare professional.
• Provide education to foster appropriate dialogue between patients and health care providers.
• Support treatment decisions made between the patient and healthcare provider.
• Provide product-related training as outlined in the program guidelines.
• Any additional duties assigned by program management.
Schedule: • This hybrid position will take place primarily in an office setting in the Raleigh area, NC.
• Able to work a defined shift (8am - 5pm, 9:30am - 6:30pm, 11am - 8pm), with occasional flexibility to support coverage needs across other shifts when required.
• Flexibility to support patients on Mountain or Pacific time zones as assigned.
• Must be flexible to work weekends or evenings as needed.
• Travel 20-40%.
Required Qualifications: • Active Licensed Clinical Social Worker license (NC license or approved NC reciprocity)
• Possess or be willing to begin the process of obtaining a Compact multi-state license upon the start date.
• Possess or be willing to begin the process of obtaining a California LCSW license upon the start date.
• Direct interaction with patients and support for persistence and compliance experience.
• Knowledge of clinical data and pharmacology.
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines.
• Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills with demonstrated effectiveness to work cross functional and independently.
• Demonstrated ability to work and drive results and with enthusiasm.
• Demonstrated ability to develop and execute plans in an independent environment.
• Demonstrated ability to take initiative and vision, challenge existing assumptions and interpretations.
• Demonstrated ability to effectively build relationships with third parties using good negotiation skills.
• Demonstrated ability to adapt to changing work environments and responsibilities.
• Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology
Preferred Qualifications: • 3+ years clinical experience in healthcare including hospital, home health, pharmaceutical or biotech preferred.
• Educator experience preferred.
• Prior experience working in a virtual or call center environment and providing patient education telephonically preferred.
• Bilingual in English/Spanish preferred.
• Some duties may require compliance with client on-site expectations, which can include full vaccination.
Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.
#LI-CES
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
The potential base pay range for this role is $55,000 - $65,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
Job Tags
Full time, Part time, Worldwide, Flexible hours, Shift work, Weekend work, Afternoon shift,